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Zenbrew Ltd – Privacy Policy

At Zenbrew Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under the New Zealand Privacy Act 2020.

 

1. Information We Collect

We may collect the following when you use our website or place an order:

    • Your name, billing and delivery address, phone number, and email (for orders, delivery, and support).
    • Payment information (processed securely by third-party gateways; we do not store full card details).
    • Device and browsing data (e.g. IP address, browser type, pages visited) for analytics and site performance.
    • Marketing preferences if you subscribe to our emails or updates.

2. How We Use Your Information

We use your information to:

    • Process and deliver your orders.
    • Provide customer support.
    • Improve our website and services.
    • Send marketing messages if you have opted in (unsubscribe anytime).
    • Meet our legal obligations.

3. Sharing Your Information

We only share information with trusted service providers who support our business, such as:

    • Payment processors (to securely handle transactions).
    • Web hosting and IT providers.
    • Analytics and advertising tools (e.g. Google Analytics, Meta/Facebook Pixel).
    • Couriers and logistics partners (to deliver your orders).

Some of these providers may process or store data outside New Zealand. Where they do, we take reasonable steps to ensure your information is protected. We may also disclose information if required by NZ law.

 

4. Cookies and Tracking

Our site uses WooCommerce cookies to:

    • Maintain your shopping cart and session.
    • Remember preferences between visits.

We also use cookies and tracking tools (such as Google Analytics and Facebook Pixel) to understand site usage and improve marketing. You can block cookies in your browser, but some features (like your cart) may not work properly.


5. Your Rights

Under the Privacy Act 2020, you have the right to:

    • Access the personal information we hold about you.
    • Request corrections to your information.
    • Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at [email protected].

6. Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Payment details are encrypted and processed securely through our chosen gateways. No system is 100% secure, but we follow industry best practices.


7. Retention

We keep your personal information only as long as necessary for the purposes outlined here, or as required by law.


8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date.

9. Contact Us

If you have any questions, requests, or complaints about how we handle your personal information, please contact:

Privacy Officer – Zenbrew Ltd
Email: [email protected]
Address: 4/271 Ormiston Road, Flatbush, Auckland 2019, New Zealand